How did you choose the last company that cleaned your carpets? Did you see a truck outside of your neighbors home and call the phone number on the truck? Did you use one of those coupons in the envelope that makes your way into your home every month?
While it may be fairly easy finding a carpet cleaning company that will come to your home in Highlands Ranch, knowing if you can trust them is another story.
1. Are they a reputable company?
Just like many other businesses, a carpet cleaning company can simply be a guy and his truck. Before you jump at an offer, make sure you do a little research. Do they have a website? Are they on social media sites – do they blog regularly? Do they have credentials? Are they a part of the community? Don’t just take an offer because it’s a low price; do your research and make sure you like what you see about the company.
2. What experience do they have?
Anyone with experience in carpet cleaning should be able to answer basic questions and provide you with answers to your questions. If they stumble around, question their ability. Ask how long they’ve been in the business and what their experience level is. Are you comfortable working with them?
3. How clean will they get your carpets?
This sounds like an obvious answer, but it isn’t always so. What will they do for pre-existing spots and stains? How often do they recommend cleaning your carpets again? While some companies may upsell, others simply won’t do a good job; meaning you’ll be back more often to work on those spots that should have come clean the first time around.
4. What price will you pay for those clean carpets?
No, I’m not talking about money. I’m talking about your health. Go back a couple of decades, and carpet cleaners could add just about anything into their “solutions” and “shampoos” to get your carpets clean. Now we know there is an impact on you the more you are around those concoctions. When they promise “touch stain removers”, what are they really saying? Make sure you ask about the chemicals they use and do your research on the potential health hazards they present to you, your family, your kids and your pets.
5. How much dry time will you need?
Did you know different carpet cleaning companies will leave your carpets wetter than others? Do you really have hours – even days before you can walk on your carpets again? And what is that water and wettness doing to your carpets, padding, and even floor boards? Carpets aren’t meant to sustain wetness for extended periods of time. Ask about dry time first before you settle on a company. It could affect the longevity of your carpeting.
6. What’s the process?
Ask about the process from beginning to end. The more you ask, the more you’ll learn before you sign on the dotted line. Understand who will move the furniture, what types of chemicals will be used, how much noise the truck will make, even how long the process will take. Who will be the person in your home doing the cleaning, and at what point can they request additional payment? Be prepared before you have anyone enter your home.
7. Price, price, price
As with many different services you bring into your home, it eventually comes down to price. But don’t let those low numbers make you jump at the wrong company. Many carpet cleaning companies offer low prices to get in the door. They promise you one amount, and charge another once they see the size of your room, or see the dirt and stains that exist. Always make sure the price you see is the price you’ll pay.
